Products that are incorrect, damaged, or missing must be brought to our attention within 48 hours of your order arriving.
Beyond this time frame, it becomes increasingly difficult for us to identify the cause of issue (whether it be from our warehouse, or something that's occurred in transit).
What do we need from you?
Please click on +New Support Ticket to create a case with us and provide the below:
- A brief description of what happened
- The invoice or packing slip number
- Photos showing the condition of the parcel upon arrival, along with the items inside. (If damaged in transit)
One of our team members will be in touch to investigate your order and resolve it as soon as we can.